Call Logging & Call Recording for Telephone Systems Norfolk

Telecom Norfolk supply and install both Call Logging and Call Recoring solutions. Our engineers can provide a complete installation service enabling your business to keep track of your office activity. Allowing you to run customised reports to check the productivity of each member of staff. We can also provide full training to allow you to create your own custom Call Logging and Call Recoding reports.

Call Logging Software Norfolk,

Telecom Norfolks advanced Call Logging product shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement. It's reporting capabilities are unrivalled; and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business.

Immediate cost savings of up to 15% on calls can be realised as well as the associated savings in staff time on those calls. As a result a customised Call Recording solutions can pay for itself within three months.

  • Reduce Costs
    See an immediate reduction in business costs of up to 15%.
  • Retain Customers
    Answer telephone calls quickly and handle them effectively.
  • Increase Sales
    Ensure increased levels of telesales are being made to drive new sales.
  • Improve Performance
    Work with staff to develop their telephone and telesales techniques.

Call Recording Solutions Norfolk,

Telecom Norfolk provide a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that our Call Recording solution is the most powerful yet easiest to use solution available today.

Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, our solution meets all your needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen.

  • Resolve Disputes
    Find calls quickly and email an extract to your client to confirm contract details.
  • Demonstrate Compliance
    Show that FSA & PCI DSS call recording rules have been followed.
  • Monitor Quality
    Review recordings to ensure that clients have been dealt with professionally.
  • Improve Performance
    Work with staff to develop their telephone and telesales techniques.
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Panasonic Telephone Systems, NEC Telephone Systems & Samsung Telephone Systems Norfolk

Registered Office: 69 Aylesbury Road, Hockley Heath, Norfolk, B94 6PD
Company Registration No: 08121173 Registered in England
VAT Registarion Number: 138 0028 40

Telecom Norfolk is a Trading Name of MBT Online Solutions Ltd